General Information 10

• How to unsubscribe
• Removal from database
• Pre-order information
• product details and substitutes
• Pricing

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Help placing your order 8

• The price on the website looks different
• Can I choose the delivery date and time ?
• Can I send to someone as a gift?
• What are the postage charges?
• How will my parcel be delivered?

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Special offer codes and discounts 3

• Offers with a free plant.
• Email offer codes not working
• The Offer code does not exist or has expired

Website navigation 4

• Finding the right plant
• How to order from a catalogue or advert
• Plant care information
• How do I place an order ?

Contacting Customer Services 2

• Opening Hours
• How to contact us

Where's my order ? 4

• Where's my order ?
• Finding your order on your account
• How do I check the progress of my order?
• Tracking your order

Order queries 12

• How long do I wait from order to delivery ?
• Lifetime Guarantee
• Amending an order
• What is the delivery charge?
• Will I get a confirmation?

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Refunds and replacements 5

• If your order has arrived damaged or not correct
• Can you refund to a different card?
• Refund Policy
• Cancelling or returning your order
• Item missing from my order

Membership and vouchers 6

• My gift / discount voucher code isn't working
• My Membership discount isn't being applied
• Voucher not working
• How to use your membership voucher
• My voucher hasn't been deducted on my confirmation

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Gift Vouchers 1

• Purchasing Gift vouchers