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YouGarden Customer Service
General Information
10
How to unsubscribe
Removal from database
Pre-order information
product details and substitutes
Pricing
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Help placing your order
8
The price on the website looks different
Can I choose the delivery date and time ?
Can I send to someone as a gift?
What are the postage charges?
How will my parcel be delivered?
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Special offer codes and discounts
3
Offers with a free plant.
Email offer codes not working
The Offer code does not exist or has expired
Website navigation
4
Finding the right plant
How to order from a catalogue or advert
Plant care information
How do I place an order ?
Contacting Customer Services
2
Opening Hours
How to contact us
Where's my order ?
4
Where's my order ?
Finding your order on your account
How do I check the progress of my order?
Tracking your order
Order queries
12
How long do I wait from order to delivery ?
Lifetime Guarantee
Amending an order
What is the delivery charge?
Will I get a confirmation?
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Refunds and replacements
5
If your order has arrived damaged or not correct
Can you refund to a different card?
Refund Policy
Cancelling or returning your order
Item missing from my order
Membership and vouchers
6
My gift / discount voucher code isn't working
My Membership discount isn't being applied
Voucher not working
How to use your membership voucher
My voucher hasn't been deducted on my confirmation
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Gift Vouchers
1
Purchasing Gift vouchers
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