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Knowledge base
Plant care and product information
Fruit Trees
5
White residue on leaves
Channel islands restrictions - Fruit trees
Berries and Currants
Citrus trees
Grapes, figs and kiwis
Exotics (Palms, Oleanders, Bottlebrush)
7
Oleanders
Bottlebrush not flowering
Oleander not flowering (aborted buds)
Italian Cypress
Canary Island Date Palms
View all 7
Bedding and Plug plants
2
Plug plants
Potting on your plug plants.
care guide link
1
Link to planting guide
Bulbs
11
Summer flowering bulbs
Lilies
Dahlias
Begonia Tubers
Snowdrops and Bluebells
View all 11
Roses
5
Bush and Shrub roses
Climbing roses
Standard roses
Ground cover roses
Potted Roses
Potatoes
2
When to harvest potatoes
Planting potatoes
Perennial plants, ponds and hedging
9
Perennials
Peonies
Clematis
Pond Plants
Pond Clear
View all 9
scratch testing
2
Scratch test
Scratch test (tree)
Bare Root plants
1
Bare root plants - care information
Tomatoes
1
Growing tomatoes
Ordering and offer codes
Help placing your order
8
The price on the website looks different
Can I choose the delivery date and time ?
Can I send to someone as a gift?
What are the postage charges?
How will my parcel be delivered?
View all 8
Special offer codes and discounts
3
Offers with a free plant.
Email offer codes not working
The Offer code does not exist or has expired
Website navigation
4
Finding the right plant
How to order from a catalogue or advert
Plant care information
How do I place an order ?
Opening Hours
1
Opening Hours
Order queries
11
How long do I wait from order to delivery ?
Lifetime Guarantee
Amending an order
What is the delivery charge?
Will I get a confirmation?
View all 11
Checking your order status
Where's my order ?
4
Where's my order ?
Finding your order on your account
How do I check the progress of my order?
Tracking your order
General Information
General Information
9
how to order a catalogue
How to unsubscribe
Removal from database
Pre-order information
product details and substitutes
View all 9
Returns, refunds and replacements
Refunds and replacements
5
If your order has arrived damaged or not correct
Can you refund to a different card?
Refund Policy
Cancelling or returning your order
Item missing from my order
Account, Membership and Vouchers
Membership and vouchers
6
My gift / discount voucher code isn't working
My Membership discount isn't being applied
Voucher not working
How to use your membership voucher
My voucher hasn't been deducted on my confirmation
View all 6
Gift Vouchers
1
Purchasing Gift vouchers
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