We understand how exciting it is to receive your YouGarden order, and we’re here to help you track your order every step of the way.
How to track your order
Once your order has been dispatched, you will receive a confirmation email and/or text message containing your tracking number and a link to the courier’s website. You can use this to see the latest updates on your delivery status.
What if I haven’t received a tracking email or message?
- Please check your spam or junk folder, as sometimes automated emails can be filtered there.
- An email will only be sent if you have an email address on your account. Likewise, an SMS will only be sent if you have a valid mobile number on your account.
- If you still can’t find an email/message, log in to your YouGarden account and check your order history — the tracking details should be available there.
- If you don’t have an account or can’t find the info, Send us a Message or Email us at cs@yougarden.com
How long does delivery take?
Delivery times can vary depending on your location and the products ordered. Typically, an order is delivered within 3–5 days from the date of despatch.
What if my order is delayed?
Occasionally, deliveries can be delayed due to factors beyond our control, such as bad weather or courier issues. If your order hasn’t arrived within the estimated time frame:
- Check your tracking status online first.
- If there’s no update or the delivery seems stuck, please reach out to our Customer Service team with your order number and we’ll be able to assist you further.
Need more help?
If you have any concerns or questions about your order, don’t hesitate to contact us. Our friendly team is here to help you get your plants growing as soon as possible!
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