Packaging
 Your order will be picked and packed by our dedicated team, to arrive with you in nursery-fresh condition. As we sell a wide range of plants and accessories, we have a number of different box sizes and shapes, and our experienced packing supervisors will pick the best packaging to protect your order, so it arrives safely with you.

Our packaging is specially designed to be able to sustain damage in transit and still protect the plants inside. Where appropriate, certain plants will be packed within plastic ‘mini-greenhouses’ prior to being placed into outer boxes or contain plastic wrapping to prevent movement - offering further protection in transit.

At YouGarden, we're very conscious of our environmental responsibilities, so we use high-quality recycled and fully-recyclable cardboard for all our boxes. Any additional plastic packaging is also fully recyclable.

Delivery
Small, lightweight orders are occasionally delivered by Royal Mail with your normal post. Larger items are delivered by Yodel on a fully tracked service. Statement plants, Outdoor living and bulk orders will arrive with a specialist courier.

In the Box
 Your order will contain a Dispatch Note, which details the items on your order, pricing, and any reference numbers that relate to your order. Please double check your order on receipt to ensure that everything is as it should be. In some cases, your order may be split to arrive in multiple parcels, which will be confirmed by email upon dispatch and shown clearly on the Dispatch Note.  You will also see a QR code on the delivery note that takes you to our Plant Guide. Please scan this with the camera of your phone to be taken to our comprehensive pages which will  help you to get the best out of your plants.