If you see this message, there are a few things that might have happened.  Could you be applying a gift voucher code to this box ? There is a separate b...

 If your voucher isn't accepted, please double-check you are entering the voucher in the correct box - it's very easy to enter it into the Offer Cod...

If you have purchased membership from us you still need to register using the button on the home page, Make sure you use the same email address you used whe...

If the price on the website doesn't match the offer, check if you have entered the offer code. This can be found on the front of the catalogue (top righ...

If you are using a voucher from your membership pack, make sure you have registered with us and logged into your account.  Even if you receive emails from ...

Any buy one, get one free offer will be accompanied by an offer code. Please make sure to add the offer code into the offer code box on checkout to make ...

I regret we can't offer you the option to select a day and time of delivery. Once your order is on its way, you will receive an email with tracking deta...

Yes, just make sure the full delivery address is entered. You can do this on checkout by changing the delivery details here   Once you click on the 'ch...

Our standard capped rate of postage for most items is £6.99 irrespective of the size of order you place. ( Some larger items have a slightly higher postage ...

Except for small packages, we use Yodel courier services to deliver your parcel in association with Whistl.  You will receive tracking details once your par...