I received my order, but the items are not as described

Modified on Thu, 7 Aug at 3:15 PM

We're sorry to hear that something isn’t quite right with your order. We always aim to ensure our products match their descriptions and images, but occasionally, things may not arrive as expected.


What Do We Mean by “Not as Described”?

This can include:

  • The wrong variety or product received
  • The size, colour, or quantity is different from what was ordered
  • The item does not match the description or image on our website or catalogue


What to Do Next

If your item doesn't seem to match the product description:

  1. Check the label and packaging – Sometimes varieties can look different at certain stages of growth or may be labelled with an alternate name.
  2. Refer to the product listing – Details such as plant size, flowering time, or colour can vary slightly based on the season or growing stage.
  3. Still unsure? – We’re happy to help verify what you’ve received.


Help Us Help You

To resolve the issue quickly, please provide:

  • A clear photo of the item(s) received
  • A photo of the label or packaging (if applicable)
  • Your order number


To contact us, you can Send us a Message or Email us at cs@yougarden.com 


What Happens Next?

Once we’ve reviewed your details, we’ll:

  • Confirm whether the item is incorrect or has been misdescribed
  • Offer a suitable resolution — which may include a replacement, refund, or alternative


We appreciate your patience and are committed to making things right. Please don’t hesitate to get in touch — our team is here to help!

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Registered Company Name: YouGarden. Registered Company Address: Eventus House, Sunderland Road, Market Deeping, Peterborough, PE6 8FD.

Registered Company Number: 07864712. Registered in England & Wales.

YouGarden is a Shopping @ Home Limited Company

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