I need to change something on my order

We understand that sometimes plans change — and we’ll do our best to help if you need to update your order.

Can I make changes after placing an order?

If your order has not yet been processed or despatched, we may be able to:

• Update the delivery address
• Change the quantity or item(s)
• Cancel an item
• Add a note to your delivery

As we aim to despatch orders quickly, there’s only a small window where changes can be made — so it’s best to contact us as soon as possible.

How to request a change

Please contact our Customer Service team with the following details:

• Your order number
• The change you’d like to make
• Any other relevant info (e.g. new address, item swap)

You can Send us a Message or Email us at cs@yougarden.com 

However, if you need to urgently amend an order, we would recommend calling our Customer Service Team on 0333 210 0099

What if my order has already been sent?

If your order has already been despatched, we’re unable to make changes. However, we may be able to help with:

• Advice on returns or replacements
• Delivery tracking or courier contact
• Product support after delivery

Need more help?

We’re here to assist! If you’re unsure or need help right away, don’t hesitate to reach out — our friendly team will do everything we can to support you.