I did not receive an order confirmation email

We're sorry to hear you haven't received your confirmation email. This is usually sent automatically within a few minutes of placing your order, and it includes important details such as your order number, summary, and delivery information.

Common Reasons You May Not Have Received It

Here are a few things to check:

1. Check your junk or spam folder
    Sometimes automated emails are filtered by email providers — especially if it’s your first time ordering from us.
2. Check other folders
   If you use Gmail or similar platforms, check your Promotions, Updates, or Other tabs.
3. You may have entered your email address incorrectly
    A small typo during checkout can prevent your confirmation email from arriving.
4. Your order may not have gone through
   If you didn’t reach an order confirmation screen or receive any payment receipt, your order may not have been completed. If you received confirmation of payment but no order confirmation email - most likely the order has been successful, there's just an issue with the confirmation email reaching you.

What You Can Do

If you’ve checked all the above and still haven’t received anything, we recommend the following:

• Wait a little longer
   Emails can sometimes be delayed by a few minutes, especially during busy periods.
• Still no luck? 
  Send us a Message and our team will be happy to check if your order has been placed successfully. Please provide:
  • Your full name
  • The delivery postcode
  • The approximate time of your order

Tip: Create an Account

By creating a YouGarden account, you can easily check your order history, status, and account information — all in one place. If you can see your order on your account, it means we've received it. Register here.

If you need any further help, we’re here for you!