Refunds and replacements
If you've received your order and need our help, more information can be found here
We try very hard to pack plants carefully and securely, but very occasionally they may suffer a mishap in transit. If that happens, take a clear photo...
Wed, 4 Sep, 2024 at 1:33 PM
If you have cancelled or returned your order for refund, or on the rare occasion we need to refund a damaged product, we are legally bound to refund via the...
Fri, 1 Oct, 2021 at 12:30 PM
Whatever you buy from us, we genuinely want you to be delighted with it - which is why we are happy to provide you with our complete Double Satisfaction Gua...
Thu, 19 Sep, 2024 at 3:29 PM
If you have changed your mind and wish to cancel an order you must call us immediately on 0333 210 0099 and we will do our best to cancel the order for you ...
Thu, 19 Sep, 2024 at 2:49 PM
Although we try to send your order all at one time, there are occasions when we will send your order in more than one consignment. Typically, this would ...
Thu, 22 Aug, 2024 at 4:47 PM