Outdoor living, tools & equipment orders

We’re pleased to offer a wide selection of outdoor living items, garden tools, and equipment to complement your gardening experience. These items are handled slightly differently from our plants, so here’s everything you need to know.

What Products Are Included?

This category includes:

• Garden tools and accessories
• Furniture
• Fencing and sheds
• Outdoor décor and lighting

I’m a club member – do I still get a discount on these items?

Club members will benefit from a 7.5% discount off these items; however, these items are excluded from any other discount.

How Are These Items Delivered?

Unlike our plants, many outdoor living and tool items:

• Are delivered directly from the manufacturer or supplier
• May arrive in separate parcels from the rest of your order
• May have longer delivery timeframes

If you’ve received part of your order and are waiting on other items, it’s likely they’re being shipped separately.

Tracking & Delivery Info

• Some items are shipped via courier with tracking
• You may receive a separate tracking email from the supplier or delivery partner
• Larger items (e.g., sheds or furniture) may be sent via pallet and require someone to be home to accept delivery

Something Missing or Damaged?

If your outdoor item:

• Hasn’t arrived after the estimated timeframe
• Arrived with damage
• Is missing parts or instructions

Please Send us a Message and include:

• Your order number
• The item name
• A photo (if damaged or incomplete)

We’ll liaise with the supplier on your behalf and get it resolved as quickly as possible.

Returns & Cancellations

For returns or cancellations of outdoor items:

• Please notify us as soon as possible
• These items may be subject to different return procedures due to their size or supplier dispatch

Our team can provide the correct instructions depending on the item.