Order queries

How long do I wait from order to delivery ?
If all items are in stock we will do our best to ship your order from 3 to 5 working days after receipt.  The order will go on a 48-hour service, so should ...
Thu, 22 Aug, 2024 at 4:58 PM
Lifetime Guarantee
We offer a Lifetime Guarantee on all Winter Hardy plants. To check if your plant qualifies, look for the Snowflake symbol on the plant web page.  If your p...
Thu, 25 Jan, 2024 at 12:17 PM
Amending an order
Should you wish to add to your order, send to an alternative address, or make any other changes to your order prior to dispatch, please call our Customer Se...
Wed, 29 Sep, 2021 at 2:34 PM
What is the delivery charge?
Delivery charges are normally capped at £6.99 per order. Here at YouGarden we want our P&P charges to be simple. Therefore, you will normally only ever ...
Thu, 19 Sep, 2024 at 2:38 PM
Will I get a confirmation?
Order Confirmation If you include a valid email address when you place your order, we will send you an email to confirm your order and address details. ...
Thu, 19 Sep, 2024 at 1:01 PM
Planting advice
Most of our plants now have a QR code on the label or plant passport, which will take you to our plant care website.   Here is the link    https://theplant...
Thu, 29 Aug, 2024 at 11:12 AM
Paying for your order
We accept the following methods of payment:  Most major credit/debit cards (exc. Diner’s Club) Your card will be charged immediately upon order of the ...
Wed, 4 Sep, 2024 at 1:25 PM
How long will I expect to wait for delivery
Our normal delivery time is between 3 - 5 days from placing your order to shipping, however it can be less for compost and more for orders which includes pr...
Thu, 19 Sep, 2024 at 2:39 PM
Ordering tools, equipment and outdoor living items
Although we hold the majority of our products on our nursery, some of our product range is sent to you directly from our trusted specialist direct-dispatch ...
Wed, 4 Sep, 2024 at 2:19 PM
Gifts and Personalisation
Gifts  If you wish to order as a gift, please tick the box as you check out to remove the pricing from the Dispatch Note enclosed with your order. There is ...
Thu, 19 Sep, 2024 at 2:27 PM