Although we try to send your order all at one time, there are occasions when we  will send your order in more than one consignment.  Typically, this would ...

Tracking your order is easy. As soon as your order has been picked and packed, we will send you an email with the tracking details.  These will come initial...

If all items are in stock we will do our best to ship your order from 3 to 5 working days after receipt.  The order will go on a 48-hour service, so should ...

We offer a Lifetime Guarantee on all Winter Hardy plants. To check if your plant qualifies, look for the Snowflake symbol on the plant web page.  If your p...

If you have registered an account, you can check if your order is 'in progress' or dispatched' by clicking  the 'orders' tab.  If the or...

Should you wish to add to your order, send to an alternative address, or make any other changes to your order prior to dispatch, please call our Customer Se...

If you have changed your mind and wish to cancel an order you must call us immediately on 0333 210 0099 and we will do our best to cancel the order for you ...

Here at YouGarden we want our P&P charges to be simple. Therefore, you will normally only ever pay one standard P&P charge, however many items you o...

Order Confirmation If you include a valid email address when you place your order, we will send you an email to confirm your order and address details. ...

Most of our plants now have a QR code on the label or plant passport, which will take you to our plant care website.   To make life easier, here is the lin...